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Announcing the launch of the Looking Glass 8K Immersive Display. Go here to learn more.

FAQs

  • The Looking Glass is a unique combination of lightfield and volumetric display technologies within a single three-dimensional display system that updates at up to 60fps.

    It generates 45 distinct views of a three-dimensional scene so that multiple people standing around a Looking Glass can see different parts of the scene in the real world.

    As you move around the Looking Glass, your eyes are exposed to different sets of 3D information, creating a life-like, 3D experience for groups of people.

    VR headsets produce just two 3D views of a scene. To let a group of people see that same scene without headgear, the Looking Glass generates 45 views of that 3D scene simultaneously, no headgear required. The Looking Glass comes in the following models:

    • 8.9’’ Looking Glass Developer Kit
    • 15.6’’ Looking Glass Developer Kit
    • 15.6’’ Looking Glass Pro
    • 8K Immersive Display

  • Easy! You don’t have to put it on your face.

    Real talk aside, we think that there is a place in the world for all types of realities but our favorite kind of reality is one where there is absolutely no-friction between you and a 3D scene. Enter Looking Glass. At Looking Glass Factory, our north star has always been to make technology that has no barriers to entry and is as simple as looking over your shoulder and seeing 3D content in real life space.

  • We currently offer open demos at our Greenpoint, Brooklyn office during 11am-5pm every weekday. In order to schedule a demo, please get in touch with our team at [email protected]

    Our team often travels around the world to conferences, events and meetups. We post about all upcoming events on our events page.

  • The Looking Glass ships with free access to the Looking Glass Library and our MadeWith site which is a content distribution platform for desktop Unity & Unreal Engine applications, three.js applications and 3D photos (via our proprietary quilt format).

    A full list of our software tools can be found here. These include:

    • HoloPlay Unity SDK
    • HoloPlay Plugin for Unreal Engine
    • HoloPlay.js Library
    • 3D Model Importer that works for loading glTF, GLB, and OBJ files.
    • Light Field Photo App
    • Depth Media Player
    • Moments 3D
    • and many more.

    These are free for use for individual developers and creators. For any questions about commercial licensing use with our hardware products, please write to us at [email protected].

  • The Interaction Accessory Pack includes Leap Motion, a carrying case, and a microfiber cloth. Several applications in the Library work with the Leap Motion and you can create your own interactive apps in Unity using our HoloPlay SDK combined with the Leap Motion Orion SDK.

  • The Looking Glass is a unique combination of lightfield and volumetric display technologies within a single three-dimensional display system that updates at up to 60fps.

    It generates 45 distinct views of a three-dimensional scene so that multiple people standing around a Looking Glass can see different parts of the scene in the real world.

    As you move around the Looking Glass, your eyes are exposed to different sets of 3D information, creating a life-like, 3D experience for groups of people.

  • Our hardware team is based out of our Hong Kong lab, where we lovingly assemble all Looking Glass units. The parts are sourced from China.

  • Please send as much information about the review to [email protected] to be considered.

  • We’re always open to have people join our team — whether for a one-time project (where you’re making a one-off application for the Looking Glass) or to join our team full-time either in Greenpoint, Brooklyn or Hong Kong. To see our current available openings, please visit our career page.

  • Let’s start with what’s the same: they’re all quick to set up and easy to use, and you can use any of our software development tools with all the different units. Within the first thirty minutes of opening your Looking Glass, you’ll be able to get started with running your first Looking Glass application.

    The Looking Glass® 8.9” Development Kit is recommended as a personal holographic display built for the desk of any creator making things in 3D. It connects to your PC as an extended screen and works right out of the box. It is by far our most popular Looking Glass model. All software is free for-use with the 8.9” Looking Glass for individual creators. It is often seen as our introductory product.

    The Looking Glass® 15.6” Developer Kit is a larger display built for simulations, retail, reviews and exhibition environments that call for a larger display area than the 8.9” Looking Glass.

    The Looking Glass® 15.6” Pro is a step up from our regular Dev Kits in that it includes some hardware and functionality that allows for a different kind of user experience. This includes a touch screen display, a 7” extended UI arm and also a built in PC that allows the device to be used standalone. It is a complete, all-in-one 3D visualization solution designed specifically for business and enterprise customers seeking a turnkey holographic display solution for groups of people without the need for VR or AR headsets.

    Lastly, at 4x the scale of anything else on the market, delivering an unparalleled 33.2 million pixels with over a billion-count color gamut at 60 Hz, the Looking Glass 8K Immersive Display is the largest and highest resolution holographic display in the world. Learn more and schedule a private viewing here.

  • Looking Glass 8.9” Developer Kit Specs

    Device Dimensions (L x W x H): 8.2” x 3.7” x 6.1”
    Weight: 4.8 lbs
    Input Resolution & FPS: 2560px x 1600px (2K), 60FPS
    Viewing Angle 50 degrees

    Looking Glass 15.6” Developer Kit Specs

    Device Dimensions (L x W x H): 14.5” X 6.9” X 9.6”
    Weight: 18.6 lbs
    Input Resolution & FPS: 3840px x 2160px (4K), 60FPS
    Viewing Angle: 50 degrees

    Looking Glass 15.6” Pro Specs

    Device Dimensions (L x W x H): 14.5” x 6.9” x 9.6”
    Weight: 25 lbs
    Input Resolution & FPS: 3840px x 2160px (4K), 60FPS
    Viewing Angle: 50 degrees
    Embedded Computer Specifications: Intel®️ NUC 8 VR NUC8i7HVK computer (included)

    Looking Glass 8K Immersive Display Specs

    Device Dimensions (L x W x H): 28.99” (W) x 16.9” (H) x 4.0” (D)
    Weight: 63 lbs
    Input Resolution & FPS: 7680px x 4320px (8K), 60FPS
    Viewing Angle: 50 degrees

  • Nope! The Pepper’s Ghost illusion is simply a 2D image, reflected on a piece of film or glass. When viewed from a large distance of 30+ feet, your eyes can’t tell what’s 2D or 3D. But if you get up close to a Pepper’s Ghost, the illusion collapses and you see it’s just a 2D reflection after all.

    On the other hand, the Looking Glass generates a truly three-dimensional virtual scene with 45 distinct views shooting out into the real world. What this means is that up close, you still feel as if the content in the Looking Glass is alive and 3D — because it is!

  • We are currently in the very early stages of exploring a reseller program. If you are interested in chatting and being one in your country, please get in touch by emailing [email protected]

  • Absolutely.

    We’ve found that most of our 8.9” Looking Glass users are 3D developers, creators or other folks who have some familiarity with 3D software development tools. If you are an artist already creating 3D designs, scenes and characters, you will be able to really easily port in your work into a Looking Glass with our 3D Model Importer.

    With that said, we’ve also found that a lot of our early customers have bought Looking Glasses to experiment with as they’re just beginning their 3D creation journey and want to do this in the best way possible. We’ve developed out a very healthy and robust platform via the Looking Glass Library and MadeWith sharing site that will allow non-technical users to experience wonderful 3D creations without ever having to develop something of their own.

  • The Looking Glass comes with our Library of applications which is a PC and Mac executable that manages content for your Looking Glass. With the Library, you’re able to browse, download and play holographic content inside your Looking Glass with a single click.

    The Library features include:

    • Dozens of free titles developed by Looking Glass and the community at large
    • Instant 3D previews for each title in your Looking Glass when you hover over a title
    • Ability to launch and manage apps directly from Library

    Most recently, we also launched the MadeWith site, which is a web-based sharing platform for Looking Glass applications, 3D photos and more! The MadeWith site is also directly connected to the desktop Library application so you’ll be able to switch seamlessly between both platforms to enjoy content inside of your Looking Glass.

  • The 3D Model Importer allows you to easily import and view 3D models on your Looking Glass. The current version of the 3D Model Importer accepts glTF, OBJ and glb file.

    A full step-by-step on using the 3D Model Importer can be found here on our public documentation page.

  • The HoloPlay SDK is by far our most popular software development tool for the Looking Glass. It is a robust, well-documented and easy-to-use SDK. The HoloPlay Unity SDK helps you build 3D experiences for your Looking Glass. If you’re just getting started, please consult the setup guide.

  • With the right data, the Looking Glass can present lightfield photos or static 3D images.

    The Lightfield Photo App allows you to view, edit, and manage these.

    Currently. the Lightfield Photo App works with two lightfield formats, photosets and quilts. We put together a quick overview on how to use this tool here.

  • Currently, there are a few tools that the community has put together in order to do direct stereo to Looking Glass conversion. These are:

    With these tools, you’ll be able to use the Looking Glass to view converted stereophotos as actual living 3D images!

  • Any CAD system, like Solidworks or Fusion, can export to glTF format, which we can run in the Looking Glasses directly. So, models made in CAD can show up in the Looking Glasses well and quickly.

    We don’t have a direct live viewport for Solidworks and most engineering CAD yet (so, you wouldn’t yet be able to see you CAD models in 3D in the Looking Glass live, as it is being designed), but this is on our development path.

  • At this point in time, you can export your files as glTF from Solidworks and Fusion and then run those models in the Looking Glass using the 3D Model Importer.

  • We have indeed been working on a Blender Add-On and plan to release a few more resources on this in the upcoming weeks. The Add-On is currently in beta. If you’d like to sign up for the closed beta, please fill out this form.

  • Currently, the only way of porting over a Maya project over to Looking Glass is to capture and render individual objects or scenes as quilts. We’ve worked with individual animators closely to port work in and have not opened this up yet for public use as there are still a few things that need to be fixed and improved on. If you are interested in working with us to develop out our Maya export tool, write us at [email protected].

    Here are some projects on our Looking Glass Library that were made in Maya and rendered out to the Looking Glass:

  • Yes, you certainly can! Head on over here to submit your project.

    We are currently accepting the following types of submissions:

    1. Desktop Applications: Desktop applications built with our HoloPlay Unity SDK, HoloPlay Plugin for Unreal Engine, or other tools.
    2. Quilt Images: Quilt images generated with the Lightfield Photo App or other methods.
    3. Holoplay.js Applications: Web-based apps built with HoloPlay.js.

    Once submitted, someone from the Looking Glass Factory team will get back to you within a few working days.

  • The quilt is the format Looking Glass uses to store light fields in sets of views as common 2D images. Views start in the lower left corner, with view 0 being the leftmost view. The views are then added to the right and then up, in a grid, like so:

    Img

    See more information on our documentation site about quilts here.

  • The Looking Glass developer kits supports various hardware configurations including the MacBook Pro “Core i5” 2.7. However for best viewing experience we recommend the following specifications:

    • Operating system: Windows 10 64-bit
    • CPU: Equivalent to Intel Core i5 or above
    • Graphics card: Equivalent to Nvidia GTX 1060 or above
    • RAM: 4GB or above
    • Internal storage: 128GB or above

    (*The Looking Glass only works with graphics cards that are able to output 2560 x 1600 or above.)

  • It is horizontal parallax only with 45 distinct view within a 50 degree view cone.

  • There is no optimal view distance or sweet spot, the Looking Glass can be viewed in 3D comfortably within a 50 degree-view cone from any distance.

  • There is a trade off in image quality as you push an image away from the middle plane. But in general, you can get a reasonably good experience when the perceived depth is +- 4cm from the mid-plane. Part of this volume appears to be behind the back of the display.

  • The color accuracy and contrast are a little hard for us to quantify since everyone’s computer settings are a bit different - but you can adjust the color profile that your computer drives into the Looking Glass to get improved match.

  • The Looking Glass display does not have any onboard camera or eye-tracking. 45 distinct views are passively produced at 60fps and delivered into space. Here are some more technical details from Shawn’s chat with Norm on tested here.

  • That light helps with some depth cues in the system, particularly for filming and for certain types of content. But there is a switch at the back of the Looking Glasses which will let you switch that light off while still being able to view the content in the Looking Glass at full brightness!

  • The Looking Glass supports various hardware configurations including the MacBook Pro “Core i5” 2.7. However for best viewing experience we have some recommended computer configurations.

    We currently have Linux support in the form of Web Drivers that allow you to view web-based holographic content using our HoloPlay.js library. As for our iconic Unity SDK, we are still working on compatibility on Linux.

  • We expect them to last 10 years in normal use conditions however. And the technology will continue to improve of course, so we will release new versions in the future, but this first gen. system will not be grandfathered.

  • The 8.9” Looking Glass display connects up to a PC with a standard USB-C to USB-A cable as well as an HDMI cable.

    The 15.6” Looking Glass display connects up to a PC with a standard USB-C to USB-A cable as well as an HDMI cable with an additional 12-20VDC power adapter.

    The Looking Glass 15.6” Pro display is powered by a 19.5VDC 230 Watt Power Adapter an additional HDMI and USB cables into the embedded Intel NUC.

  • We have had preliminary results where the Standard Looking Glass can run off the Pi but we have a fully verified results where we can use a Rockchip computer to run non-interactive 3D models in a Looking Glass. If you have made any breakthroughs on this front, don’t hesitate to reach out and contact us at [email protected]!

  • Yes! As long as you’re able to update the Leap Motion firmware on your computer (Orion), it will work! Currently, Orion only works with PC (argh!) so the interactive applications we’ve developed so far only work with Leap Motion + PC.

  • The 8.9” Looking Glass ships worldwide in 2 weeks.

    The 15.6” Looking Glass ships worldwide in 4 weeks.

    The Looking Glass 15.6” Pro ships worldwide in 6 weeks.

    The Looking Glass 8K Immersive Display will begin shipping in Spring 2020.

    If you have any questions about your order, write to [email protected] and we will get back to you with your estimated delivery date.

  • Certainly! For an Estimate or an Invoice, submit your P.O. to [email protected] and we’ll be able to handle your transaction directly via bank transfer.

  • Your card will be charged immediately when you order.

  • Unfortunately, we’re not able to change your method of payment without canceling your original order.

  • Some banks and credit card companies block large transactions as a safety precaution, so that might be the issue. Usually a quick call to the bank to let them know you approve the purchase will do the trick. If you’re still having troubles with your purchase, please write to us at [email protected] and we’ll be able to help you out there!

  • Please write to us at [email protected] and we’ll be able to check if your order has been shipped yet or not.

    We’ll be able to cancel your order immediately if the order has not yet been processed. However, if your products are already on it’s way to you and you have received your tracking information, then unfortunately the order cannot be cancelled. If that’s the case, and you still want to return your order, please contact us at [email protected].

    Please note that shipping fees are non-refundable.

  • You can request a copy of our W-9 by emailing [email protected].

  • Shipping costs are calculated at checkout.

    Please note that shipping fees do not include Value Added Tax, import duties, and any other customs fees. These fees are still liable to be paid by the customer. Looking Glass Factory is not responsible for these additional fees for any deliveries outside of the USA.

    Should you need to pay any additional Value Added Tax, import duties or customs fees, our courier will reach out to you during delivery.

    All additional fees mentioned above, as well as shipping charges are non-refundable.

    Should, for any reason, your order be returned to our office, shipping fees paid towards your original order will not be refunded.

  • Not usually but we might make an exception if there is good reason to do so. Please contact our support team at [email protected] if this is something you’ll need.

  • We usually use couriers that attempt delivery 3 times before the shipment gets returned back to our office in Hong Kong.

    Please note that for orders outside of the US, our courier will likely reach out to you to have any additional outstanding fees paid (e.g - Value Added Tax, import duties or customs fees).

    In the unfortunate event that your order does get shipped back to us, please email us at [email protected] and we will try our best to arrange another shipment. Additional shipping and processing fees will be applicable.

    However, if you would like to cancel the order then the return shipping fees will be deducted from your original payment. Shipping fees paid towards your original order are also non-refundable.

    Looking Glass Factory reserves the right to review these terms on a case by case basis, depending on the circumstances surrounding the shipment of the product and the reason by which it was returned to Looking Glass Factory.

  • For orders outside of the US, our courier will reach out to you to have any additional outstanding fees paid that are associated with your order (e.g - Value Added Tax, import duties or customs fees). Looking Glass Factory is not responsible for these additional fees for any deliveries outside of the USA.

    If, in the event that these fees are unpaid, the courier will return the shipment back to us.

    If your order does get shipped back to us, please email us at [email protected] and we will try our best to arrange another shipment. Additional shipping and processing fees will be applicable.

    However, if you would like to cancel the order then the return shipping fees will be deducted from your original payment. Shipping fees paid towards your original order are non-refundable.

    Looking Glass Factory reserves the right to review these terms on a case by case basis, depending on the circumstances surrounding the shipment of the product and the reason by which it was returned to Looking Glass Factory.

  • We usually don’t arrange any pick ups at our Brooklyn location but if you require this, please shoot us an email at [email protected] with your order number and we can help you out there!

  • Contact [email protected] for all Looking Glass support related questions and concerns.

  • We offer a full 30-day refund for all our products and a 12-month limited warranty. To learn more, see the Shipping, Warranty, and Returns.

  • Looking Glass Factory offers a 12-month limited warranty as outlined in the Shipping, Warranty, and Returns page.

  • First of all, take a deep breath. Everything will be OK!

    Take a few photos and a video of the damage and email our Support team at [email protected]. We’ll determine and estimated price of repair for you and arrange the logistics for it to be delivered back to our lab for re-work.

  • The Looking Glass supports various hardware configurations including the MacBook Pro “Core i5” 2.7. However for best viewing experience we have some recommended computer configurations.

    As for Linux, our Unity SDK will support building to Linux soon, and we have a Blender plugin in the works that will work on Linux. However, since Unity doesn’t work on Linux, the HoloPlay SDK can’t be used in the Unity editor itself.

  • We expect them to last 10 years in normal use conditions however. And the technology will continue to improve of course, so we will release new versions in the future, but this first gen. system will not be grandfathered.