Effective Date: September 16, 2025
These HLD Preorder Terms govern preorders of Looking Glass Factory Inc.’s Hololuminescent display products (HLD Products). They supplement and are incorporated into Looking Glass Factory's Terms of Service and Privacy Policy . If there is any conflict, these Preorder Terms control for HLD Products. By placing a preorder, submitting payment, or clicking “I agree,” you accept these Preorder Terms.
a. Payment
The full purchase price is due at preorder and is treated as a deposit.
b. Refunds
You may request a refund in writing any time before shipment of the applicable unit. No refunds are available after that unit ships.
a. Deposit and balance
You pay the deposit shown on the ordering page at preorder and the remaining balance in full before shipment of the 86".
b. Complimentary 16"
With an 86" preorder, you will receive one complimentary 16" HLD shipped in advance at no additional cost. It is not a substitute for the 86" and is yours to keep once delivered.
c. Refunds (customer-initiated)
Before the complimentary 16" ships, you may send a written request to cancel. We may, at our discretion and subject to applicable law, refund your deposit.
After the complimentary 16" ships, you keep the 16", and any refund is limited to the amount that your deposit exceeds the 16" preorder price with applicable taxes and shipping.
After the 86" ships, no refunds are available.
d. Failure to pay balance
If the remaining balance is not paid before shipment of the 86", Looking Glass may cancel your preorder. You will keep the complimentary 16", and your deposit will not be refunded.
e. Cancellation by Looking Glass
If Looking Glass independently chooses to cancel an 86" preorder, you will keep the complimentary 16". Looking Glass will refund the amount which your deposit exceeds the 16" preorder price.
a. Shipping, taxes, and duties
Shipping charges are shown on the ordering page. You are responsible for any import duties, taxes, or fees imposed by carriers or authorities unless explicitly stated otherwise. Title and risk of loss pass to you when the product is delivered to the carrier.
b. Estimated delivery
Any shipment dates are estimates only. Looking Glass is not liable for delays caused by manufacturing, logistics, customs, or other factors beyond reasonable control.
c. Specifications and beta status
HLD Product’s Specifications, features, and physical form factors may differ from images or descriptions. Units may be labeled beta or pre release and may contain bugs or incomplete features.
d. Warranty and fitness for purpose
HLD Products are covered by Looking Glass’s standard warranty for beta products. No HLD Product is warranted for any specific purpose or application, including mission critical or safety critical systems.
e. Transferability
Preorders are personal to you and may not be transferred, assigned, or resold without Looking Glass’s prior written consent.
f. Limitation of liability
To the maximum extent permitted by law, Looking Glass’s total liability for any HLD preorder is limited to the amount you paid for the applicable HLD Product. Looking Glass is not liable for indirect, incidental, or consequential damages, including lost profits or reliance damages. Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law, and your mandatory statutory rights, if any, remain unaffected.
g. Governing law
These Preorder Terms are governed by the laws and venue stated in the Looking Glass Factory Terms of Service.
h. Updates
Looking Glass may update these Preorder Terms by posting a revised version on the ordering page before you place or modify a preorder. The version in effect at the time of your order governs.
