Effective Date: September 1, 2025
These HLD Preorder Terms and Conditions (“Preorder Terms”) govern preorders of Looking Glass Factory Inc.’s Hololuminescent Display products (“HLD Products”). They supplement and form part of the Looking Glass Factory's Terms of Service and Privacy Policy . In case of any conflict, these Preorder Terms control for HLD Products.
By placing a preorder, submitting payment, or clicking “I agree,” you accept these Preorder Terms.
For 16" and 27" HLD Products, the full purchase price is due at preorder and is treated as a deposit.
For the 86" HLD Product, a deposit in the amount shown on the ordering page is due at preorder, and the remaining balance is due prior to shipment of the 86".
Customers who preorder the 86" will receive a complimentary 16" shipped in advance at no additional cost. The complimentary unit is not a substitute for the 86" and is yours to keep once delivered.
Refund requests must be submitted in writing before shipment of the applicable HLD Product (or, for the 86", before shipment of the complimentary 16").
No refunds will be issued after the relevant shipment occurs:
16" and 27": no refunds after that unit ships
86": no deposit refunds after the complimentary 16" ships, and no refunds after the 86" ships
The remaining balance must be paid in full before shipment of the 86". If you fail to pay, your preorder may be canceled. In that case, you will keep the complimentary 16", and your deposit will not be refunded.
If Looking Glass cancels an 86" preorder, you will keep the complimentary 16". You will be refunded the difference between your deposit and the pre-order price of the 16”.
Shipping charges are disclosed on the ordering page. Any import duties, taxes, or fees imposed by carriers or authorities are your responsibility unless explicitly stated otherwise. Title and risk of loss pass to you once the product is delivered to the carrier.
Any shipment dates are estimates only. Looking Glass is not liable for delays caused by manufacturing, logistics, customs, or other factors beyond reasonable control.
HLD Products are pre-production or beta units. Specifications, features, and physical form factors may differ from images or descriptions. All HLD Products may be labeled “beta” or “pre-release” and may contain bugs or incomplete features.
HLD Products are covered by Looking Glass’s standard warranty for beta products. No HLD Product is warranted for any specific purpose or application, including mission-critical or safety-critical systems.
Preorders are personal to you and may not be transferred, assigned, or resold without Looking Glass’s prior written consent.
To the maximum extent permitted by law, Looking Glass’s total liability for any HLD preorder is limited to the amount you paid for the applicable HLD Product. Looking Glass is not liable for indirect, incidental, or consequential damages, including lost profits or reliance damages.
These Preorder Terms are governed by the laws and venue stated in the Looking Glass Factory Terms of Service.
Looking Glass may update these Preorder Terms by posting a revised version on the ordering page prior to your placement or modification of a preorder. The version in effect at the time of your order will govern.
