Last Updated: March 11, 2026
By using our Products or Services, you accept these Terms of Service and acknowledge that they form a legally binding agreement between you and Looking Glass Factory Inc. (“Looking Glass,” “we,” “us,” or “our”). Please read them in their entirety. If you do not agree to these Terms of Service, please do not access or use our Products or Services.
You certify that you are of the legal age of majority in the jurisdiction in which you reside or, if you are between the ages of 13 and the legal age of majority, that you are using the Products or Services with the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service. We encourage you to review these Terms with your parent or guardian so that you both understand your rights and obligations.
Looking Glass is pleased to provide you access to a variety of physical goods, including holographic display hardware and accessories (“Products”), as well as platform services, software, software updates, websites, applications, and digital content (collectively, “Services”). Together, Products and Services are sometimes referred to as the “Offerings.” These Terms of Service (“Terms”) apply to your online orders and pre-orders (collectively, “Orders”), access to, and use of, any Offerings. These Terms do not alter the terms or conditions of any other agreement you may have with Looking Glass for products, services, or otherwise. If you are using the Offerings on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf and that such entity agrees to be responsible to us if you or that entity violates these Terms.
As used in these Terms, “Code of Conduct” means the Looking Glass Code of Conduct, as published and updated from time to time on our website. “Supplemental Terms” means any additional terms that Looking Glass publishes or provides in connection with specific Products, programs, pre-release offerings, or transactions, which supplement and, in the event of a conflict, control over these Terms solely for the Products, programs, and transactions they cover.
We may update these Terms from time to time. If we make material changes, we will post the updated Terms on our website, update the “Last Updated” date, and, where required, provide additional notice. Your continued use of the Offerings after the updated Terms become effective constitutes your acceptance of the changes. Any material changes will not apply to disputes or claims for which we received notice before the changes became effective.
1.1. Eligibility. The Offerings are intended solely for users who are 13 or older. Any registration for, or use of, the Offerings by anyone under the age of 13 is unauthorized, unlicensed, and in violation of these Terms. You represent and warrant that you (a) are not identified on the Office of Foreign Assets Control’s Specially Designated Nationals List (“SDN List”), (b) are not placed on the U.S. Department of Commerce’s Denied Persons List, Entity List, or any other U.S. export control list, (c) will not use IP proxying or other methods to disguise your place of residence, (d) will not use the Offerings if any applicable laws in your country prohibit you from doing so in accordance with these Terms, and (e) have not previously had your right to use the Offerings suspended or terminated.
1.2. Account Registration. To access and use certain features of the Offerings, you may be required to register for an account. By creating an account, you agree to (i) provide accurate, current, and complete account information, (ii) maintain the security of your password, refrain from sharing your password with any other person, and accept all risks of unauthorized access to your account, and (iii) promptly notify us at support@lookingglassfactory.com if you discover or otherwise suspect any security breaches related to the Offerings.
2.1. System Requirements. Certain equipment and software may be required to access and use the Offerings. You are responsible for ensuring that your equipment meets any minimum system requirements we publish.
2.2. Automatic Updates. We may need to automatically update software you obtain through the Offerings—or provide you with new or updated software—to keep the Offerings functioning properly, which could include bug fixes, patches, enhanced features, missing plug-ins, and new versions. By using the Offerings, you consent to such automatic updating.
2.3. Updates and Support Generally. We may provide updates, upgrades, patches, bug fixes, security updates, or new versions for the Services, software, and digital content from time to time. Unless required by applicable law, we do not promise that any specific update will be made available, or that we will maintain compatibility with any particular operating system, device, or third-party service. We may discontinue updates or support for any Service, software, digital content, or authorized device at any time, subject to the end-of-support notice described in Section 2.4 and any mandatory legal obligations.
2.4. End-of-Support Notice. If we decide to end support for a Service, software, digital content, or an authorized device, when required we will provide notice in advance through one or more of the following channels: our website, in-product notifications, or email to the address associated with your account.
2.5. Mandatory Updates. Where applicable law requires us to provide updates—including security updates—necessary to keep goods with digital elements, digital content, or digital services in conformity, we will provide such updates for the period and on the conditions required by applicable law.
2.6. Safety and Compliance. We reserve the right, in our sole discretion and where technically feasible, to disable your access to or ability to use Offerings that we believe present a health or safety risk or violate our Code of Conduct, these Terms, agreements, laws, regulations, or policies.
3.1. Third-Party Content. Your use of services, applications, or content provided by third parties (“Third-Party Content”) made available through the Offerings may be subject to additional end-user agreements. In the event that those agreements conflict with these Terms, these Terms will govern. Looking Glass has no responsibility or liability with respect to your access to or use of Third-Party Content, or any content or functionality contained in such Third-Party Content, your rights to which are solely provided pursuant to a license between you and the provider of such Third-Party Content. Looking Glass is not the licensor of, and makes no representations or warranties with respect to, any Third-Party Content.
3.2. Default License for Third-Party Content. If you are not presented with an end-user license agreement when you acquire Third-Party Content, the following license terms apply: (a) the third party providing the Third-Party Content (and not Looking Glass) is the licensor of such Third-Party Content; (b) such party grants you a limited, nontransferable license to access and use the Third-Party Content only for your personal and noncommercial purposes; and (c) you may not modify, decompile, or disassemble the Third-Party Content in whole or in part, or create any derivative works from, or sublicense any rights in or to, the Third-Party Content, unless otherwise expressly authorized by the third party or as permitted under applicable law.
3.3. Availability After Purchase; Updates. Some Offerings may rely on services provided by third parties for some or all of their functionality. Such Offerings may not function properly or may become inoperable if those third parties discontinue their services. We are not liable for any loss of functionality arising from the acts or omissions of third-party service providers.
3.4. Support. All billing questions related to the purchase of Offerings and requests for support with respect to the Looking Glass platform should be addressed to Looking Glass at support@lookingglassfactory.com.
3.5. Availability. The Offerings may not be available in all territories and jurisdictions, and we may restrict or prohibit use of all or a portion of the Offerings in certain territories and jurisdictions.
3.6. Network Costs. You may be charged by your network provider for data services or other third-party charges while using the Offerings, and you accept responsibility for such charges. If you are not the bill payer, we will assume that you have received permission from the bill payer.
3.7. Software and Content License. As used in these Terms, “Software and Content” means any software, firmware, applications, digital content, media, documentation, and related materials that Looking Glass makes available to you in connection with the Offerings, excluding Third-Party Content. An “Authorized Device” means a Looking Glass-branded hardware Product, or other device expressly designated by Looking Glass, on or in connection with which the Software and Content is intended to be used. Except as otherwise agreed in writing by Looking Glass, we grant you a limited, nonexclusive, non-sublicensable, revocable license to access, install, and use the Software and Content solely for your personal and noncommercial purposes, solely in connection with an Authorized Device, and conditioned on your compliance with these Terms. You may not use the Software and Content, or any portion of it, without an Authorized Device. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you in these Terms.
3.8. Software and Content Restrictions. You will not use, copy, adapt, modify, decompile, reverse engineer, disassemble, decrypt, attempt to derive the source code of, prepare derivative works based upon, distribute, license, sell, rent, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Software and Content, except as expressly permitted by Looking Glass or as permitted under applicable law. Any unauthorized use of the Software and Content is strictly prohibited and will terminate the license granted in Section 3.7.
3.9. Device Authentication and Anti-Circumvention. We may require authentication of your Authorized Device (“Device Authentication”) to enable or continue use of some or all Software and Content. You may not bypass, disable, defeat, tamper with, or circumvent any Authorized Device requirement, Device Authentication, usage rules, licensing controls, or other technical measures related to the Offerings. If we reasonably believe that Software and Content is being used without an Authorized Device, or that Device Authentication has been bypassed, we may suspend or disable access to the Offerings, Software and Content, in whole or in part, in addition to any other remedies available to us under these Terms or applicable law. We will use reasonable efforts to provide notice and an opportunity to resolve the issue unless doing so would create a risk of harm, violate law, or compromise security.
3.10. Service Provider Data Sharing. You acknowledge and agree that, as part of providing the Services to you, we may share your content and related data with service providers that process data on our behalf, such as hosting, storage, and content delivery providers. Any such sharing will be subject to our Privacy Policy.
4.1. Order and Acceptance. Each Order you submit for a Product or Service constitutes an offer to purchase that Product or Service. Orders are complete when you provide your payment information to us. Completed Orders are subject to Looking Glass’s acceptance and may be rejected at any time prior to shipping and for any reason at Looking Glass’s sole discretion. If Looking Glass rejects your offer, Looking Glass will, as your sole and exclusive remedy and Looking Glass’s sole and exclusive liability, refund the Purchase Price (as defined in Section 4.3). Looking Glass will send an email to you at the email address you provided once Products are shipped to indicate whether your Order has been accepted or rejected. If you have any questions, comments, or concerns regarding Looking Glass’s Order acceptance policy, or if you believe that your Order was rejected in error, please contact us at info@lookingglassfactory.com.
4.2. Order Information. When you place an Order, you may be required to provide additional information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Looking Glass shall have no responsibility or liability for inaccurate purchaser information or information that later becomes outdated and shall have no obligation to determine the correct contact or shipping information. You can update your information at any time prior to shipment by sending an email to info@lookingglassfactory.com.
4.3. Age Requirement for Purchases. You must be at least 18 years old to purchase a Product or Service. By agreeing to these Terms and purchasing a Product or Service, you represent and warrant that you are at least 18 years old. If you are purchasing on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that organization to these Terms and you agree to be bound by these Terms on behalf of that organization.
4.4. Purchase Price. You will be charged the purchase price for the Product or Service, including shipping charges and certain applicable taxes (see Section 4.14), (the “Purchase Price”) at the time you place your Order. Where specified, a deposit may be paid along with a follow-on payment covering the remaining total purchase amount. Shipping charges for deliveries outside of the United States do not include any local Value Added Taxes, import duties, or customs fees. The cost of those additional fees shall be borne by you for shipments outside of the continental United States. Your placing of the Order constitutes your express agreement for Looking Glass to charge your provided payment method at such time. Payment does not guarantee our acceptance of your Order.
4.5. Refunds; Consumer Rights. If you request a refund at any time before we accept your Order, we will refund the Purchase Price. Once we have accepted your Order, the preceding sentence no longer applies. Instead, Looking Glass’s Refund Policy and Limited Warranty, each as published in these Terms, will apply, except to the extent prohibited by applicable law. If you are a consumer, nothing in these Terms, the Refund Policy, or the Limited Warranty limits any mandatory rights you may have under applicable law. Without limitation, if you are a consumer in the European Union: (a) you have a statutory right to withdraw from certain distance contracts within fourteen (14) days of delivery of the goods without giving any reason, subject to applicable exceptions (the "Right of Withdrawal"); (b) to exercise the Right of Withdrawal, you must inform us by a clear statement (e.g., by email to support@lookingglassfactory.com) of your decision to withdraw before the withdrawal period expires; (c) if you exercise the Right of Withdrawal, we will reimburse all payments received from you, including delivery costs (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event within fourteen (14) days from the day we receive the returned goods or evidence of your return shipment, whichever is earlier; (d) you may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods; and (e) you have statutory conformity, repair, replacement, price reduction, refund, and update rights that cannot be waived or limited by contract, as further described in Section 14.1. For any pre-order or pre-release transaction, refund eligibility timing may vary and will be governed by any applicable Supplemental Terms, except to the extent prohibited by applicable law.
4.6. Shipping. After your Order has been accepted, the ordered Products will be shipped to the address you designate as the shipping address. Looking Glass is not responsible for shipping or handling errors or omissions by third-party carriers. Looking Glass is also not responsible for any returns due to the consignee missing delivery attempts, outstanding fees not being paid in time, or other reasons beyond our control that may result in the shipment being returned to us.
4.7. Pre-Orders, Pre-Releases, Beta Products, and Developer’s Edition Products. If you submit an Order for products that may be designated as “Beta” or “Developer’s Edition,” or otherwise submit an Order for a Product that is not yet publicly released (each, a “Pre-Release Product,” and such Order, a “Pre-Order”), you acknowledge and agree to the following additional terms:
4.7.1. You represent that the Product you have offered to purchase is for your own use and not for resale.
4.7.2. The specifications, aesthetics, dimensions, and features for Pre-Release Products may change prior to shipping.
4.7.3. Your use of Pre-Release Products may be subject to your execution of a separate beta participation agreement.
4.7.4. Beta and Developer’s Edition Products are not bug- or error-free, and, to the greatest extent permitted by law, you use them at your own risk.
4.7.5. Supplemental Terms may govern the purchase, payment, refunds, shipment triggers, complimentary or advance units, balance-due timing, warranty, returns, and other matters related to Pre-Release Products.
4.8. FTC Pre-Order Rule. If the ordered Product will not be available to ship by the estimated shipment date, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435 (the “FTC Rule”), requires Looking Glass to offer you the choice of either a refund or a revised expected ship date. See the FTC Rule for full details regarding Looking Glass’s legal obligations. If shipping costs for an accepted Pre-Order are higher than the shipping costs you paid at the time you placed your Pre-Order, Looking Glass may, in its sole discretion, require you to pay additional shipping fees or to accept a refund of the Purchase Price.
4.9. Transfer of Risk and Title. Except where otherwise required by applicable law, risk of loss of the Product passes to you upon Looking Glass’s delivery of the Product to the carrier, and you are responsible for any loss or damage to the Product from that point. Except where otherwise required by applicable law, title to the Product passes to you upon delivery of the Product to the carrier. Nothing in this Section limits any nonwaivable consumer rights you may have under applicable law.
4.10. Export Control. You acknowledge that Products may be subject to export control laws and regulations of the United States and other countries. You are responsible for compliance with all applicable export control laws and regulations. You represent that you will not export, re-export, or transfer directly or indirectly any Product outside of the United States without obtaining proper authorization from applicable government agencies. Without limiting the preceding sentence, you will not export, re-export, or transfer directly or indirectly any Product to (a) any country subject to a U.S. Government embargo, including Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, and Luhansk regions, or any other country or region as determined by the U.S. Government; (b) any person or entity on any U.S. Government restricted-party list, including the Treasury Department’s Specially Designated Nationals and Blocked Persons List, the Commerce Department’s Entity List, and the Denied Persons List; or (c) any destination for an end use prohibited by applicable law. You will defend, indemnify, and hold Looking Glass harmless against all claims, damages, or liability resulting from your breach of this Section 4.10.
4.11. Use of the Product; Compliance with Laws. Use of the Product may be subject to local laws, regulations, and ordinances in your jurisdiction, including air quality laws, noise control laws, and other health and safety laws. You are responsible for complying with all applicable laws. It is your responsibility to determine whether your use of the Product complies with local laws, regulations, and ordinances. If you do not have sufficient information to make that determination, you should not place an Order for the Product. If you rescind your Order prior to our acceptance of it, we will refund the Purchase Price.
4.12. Content Transactions. You may have the ability to purchase digital content through the Services, including additional or enhanced functionality or media content within certain Services (collectively, “In-App Purchases”). Except as described in these Terms, we are not a party to, and assume no responsibility for, any transactions you enter into with a third party for Third-Party Content or In-App Purchases.
4.13. Errors. We try to be as accurate as possible and to eliminate errors in relation to our Offerings. However, we do not represent or warrant that any descriptions, availability information, or pricing information are accurate, complete, reliable, current, or error-free. In the event of an error, we reserve the right to correct the error and, before shipment or delivery, to contact you with the corrected information and give you the option to proceed with your Order or cancel it for a full refund. If we are unable to contact you using the contact details you provided during the Order process, we may treat the Order as canceled and refund any amount charged.
4.14. Account. You may be required to be a registered user in order to purchase some Offerings. You are responsible for all charges incurred in connection with your account. Looking Glass may attempt to collect unpaid charges, including by attempting additional charges to your payment instrument, using collection agencies, and pursuing any other legal means. If you decide to cancel your account, Looking Glass reserves the right, subject to any limitations under applicable law, to collect fees, surcharges, or costs incurred before cancellation. Any delinquent or unpaid accounts must be settled before Looking Glass will allow you to register again.
4.15. Pricing and Payment. We may accept various forms of payment, including credit and debit cards, and payments made through PayPal or other payment processors. Additional terms with your payment provider may apply. By submitting an Order, you acknowledge that you are authorized to use the designated payment method and you authorize us to charge your Order to that payment method. When you provide your payment information, you authorize us (or a third-party payment processor) to process and store your payment and related information. Depending on your location or where you ask to have Products shipped or delivered, Looking Glass may utilize an agent, subsidiary, or affiliate to process payment and shipping. In the event the payment method you designate cannot be verified, is invalid, or is not otherwise acceptable, we may suspend or cancel your Order. You are responsible for resolving any problems we encounter in order to proceed with your Order. Prices are subject to change without notice, and we reserve the right to refuse or cancel Orders at any time and in our sole discretion.
4.16. Taxes. If your purchase or use of the Offerings is subject to any type of use or sales tax, duty, or other governmental tax or fee (“Taxes”), then we may charge you for those Taxes. Applicable Taxes may be presented at checkout. You are responsible for any Taxes due with respect to your purchase or use of the Offerings.
4.17. Digital Content Cancellations. Except as required by applicable law, all purchases of software and digital content are final. Once you purchase software or digital content, we encourage you to download, install, and or access it promptly. To the extent permitted by applicable law, you consent that the supply of such software or digital content may begin immediately following completion of your purchase, and you acknowledge that, where applicable law permits, you may thereby lose any statutory withdrawal or cancellation right you would otherwise have. If you are a consumer in a jurisdiction that requires additional disclosures, consents, acknowledgments, or withdrawal formalities before a withdrawal right may be lost, those requirements will apply and nothing in these Terms is intended to waive or limit them. If you are unable to download, install, or access purchased software or digital content, please contact us at support@lookingglassfactory.com.
4.18. Order Returns. Looking Glass shall not be responsible for costs associated with returned Orders if such returns are caused by third-party shipping or handling issues. We reserve the right to deduct processing fees and return shipping fees from your original Purchase Price. Shipping fees are non-refundable. Any additional shipments after a return shall be subject to additional shipping and processing fees. If you request a cancellation and refund of an Order, return shipping fees will be deducted from your refund amount to cover the additional fees associated with the return. We will not deduct processing fees, return shipping fees, or other amounts from refunds where prohibited by applicable law.
4.19. Supplemental Terms Precedence. In the event of any conflict between this Section 4 (or any other provision of these Terms) and any applicable Supplemental Terms, the Supplemental Terms control solely for the Products, programs, and transactions they cover.
By accessing or using the Offerings, you agree that you will not (a) access or use the Offerings in any manner that could interfere with, disrupt, negatively affect, or inhibit anyone from fully enjoying the Offerings, including but not limited to defamatory, harassing, threatening, bigoted, hateful, vulgar, obscene, pornographic, or otherwise offensive behavior or content; (b) damage, disable, overburden, or impair the functionality of the Offerings in any manner; (c) access or use the Offerings for any illegal or unauthorized purpose or engage in, encourage, or promote any illegal activity or any activity that violates these Terms, the Code of Conduct, or any other terms or policies provided in connection with the Offerings; (d) use or attempt to use another user’s account without authorization from such user; (e) modify, adapt, hack, or emulate the Offerings; (f) use any robot, spider, crawler, scraper, or other automated means or interface not provided or authorized by us to access the Offerings or to extract data; (g) circumvent or attempt to circumvent any filtering, security measures, or other features designed to protect the Offerings or third parties; (h) infringe upon or violate the rights of Looking Glass, our users, or any third party; or (i) use any API, bulk upload functionality, or other automated or high-volume means of accessing or using the Offerings in a manner that exceeds permitted usage limits, circumvents technical restrictions, or otherwise interferes with fair access to the Offerings; and we reserve the right to impose rate limits, usage restrictions, or additional terms for such access..
6.1. DMCA Notices. The Digital Millennium Copyright Act (“DMCA”) provides recourse to those who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If content you own or have rights to has been posted to our website or through the Offerings without your permission and you want it removed, please submit a notice to info@lookingglassfactory.com. Your notice must include the following information:
6.1.1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
6.1.2. A description of the copyrighted work claimed to have been infringed (or, if multiple copyrighted works are covered by a single notification, a representative list of such works);
6.1.3. A description of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on our website;
6.1.4. Your name, address, telephone number, and email address;
6.1.5. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
6.1.6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
6.2. Counter-Notices. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the statutory requirements imposed by the DMCA; see http://www.copyright.gov for details.
6.3. Other IP Infringement. If you believe that content on our website or within the Offerings infringes upon any other intellectual property right you hold (e.g., trademarks, patents, trade secrets, or a right of publicity), your notice should include (a) identification of the intellectual property you own that is being infringed; (b) a description of the content you believe infringes upon your intellectual property; (c) the website URL that contains or is associated with the infringing content; and (d) a short explanation of how the content infringes your rights.
6.4. Repeat Infringers. We may, under appropriate circumstances and at our sole discretion, disable and/or terminate the accounts of users who may be repeat infringers.
7.1. Ownership. Our Offerings may include interactive features and areas where you may submit, post, upload, publish, email, send, or otherwise transmit or interact with content, including but not limited to text, images, photos, videos, sounds, software, and other information and materials (collectively, “User Content”). Unless otherwise agreed, we do not claim any ownership rights in or to your User Content. If you use content covered by intellectual property rights that we have made available through our Offerings (for example, images, designs, videos, or sounds we provide that you add to content you create or share), we retain all rights to that content (but not to your original content).
7.2. License Grant. By submitting User Content through the Offerings, you grant Looking Glass a worldwide, non-exclusive, transferable, royalty-free, and fully sublicensable right to use, copy, display, store, adapt, publicly perform, and distribute such User Content in connection with the Offerings. This license ends when you delete your User Content or your account, unless your User Content has been shared with others and they have not deleted it. You irrevocably consent to any and all acts or omissions by us or persons authorized by us that may infringe any moral right (or analogous right) in your User Content.
7.3. Your Representations. You are solely responsible for the User Content you make available through the Offerings and you represent and warrant that (a) you either are the sole and exclusive rights owner of all User Content you provide, or you have obtained all rights, licenses, permissions, consents, and releases necessary to grant Looking Glass the rights specified in this Section 7; (b) the provision of your User Content, and our subsequent use of such User Content, will not infringe, misappropriate, or violate any third party’s patent, copyright, trademark, trade secret, moral rights, or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable laws or regulations; and (c) your User Content does not violate our Code of Conduct.
7.4. No Endorsement; Moderation. Looking Glass does not endorse or guarantee the opinions, views, advice, or recommendations posted or sent by users. Looking Glass has no responsibility or liability for User Content made available through the Offerings, and we have no obligation to screen, edit, or monitor such content. However, we reserve the right, and have absolute discretion, to remove, screen, or edit User Content at any time and for any reason. If you are a developer who submits User Content to Looking Glass, you acknowledge and agree that our agreements with you as a developer may supersede this Section 7.
Our Privacy Policy, available on our website, sets forth how we collect, use, and disclose information. In addition, certain third parties (such as developers of Third-Party Content and the manufacturers of your devices) may collect information about you when you use the Offerings. Those third parties have their own privacy policies, and we encourage you to review them before providing any information. We are not responsible for the accuracy of any third party’s privacy policy or for ensuring that third parties comply with their privacy policies.
9.1. Other Agreements. These Terms are in addition to, and do not replace or change, any other agreements you enter into with Looking Glass, which may include but are not limited to our developer agreements, special device terms of use, Code of Conduct, and software license terms. If you purchase physical goods from Looking Glass, other terms of sale or promotion may apply from time to time.
9.2. Liteforms Service. Additional terms for the Liteforms Service (“Liteforms Terms”) are available on our website and are incorporated by reference into these Terms.
9.3. HLD Early Access Terms. Additional terms for the Hololuminescent™ Displays (HLD) may apply to certain early access or pre-release display products and are incorporated by reference where presented.
We may display age, comfort, and content ratings for digital content that are based on information provided to us by the developers of such content. We cannot guarantee that digital content ratings will always be accurate or available, nor can we promise that you will not find some material harmful, offensive, indecent, or objectionable.
11.1. Looking Glass IP. Unless otherwise expressly set forth herein, the Offerings are the property of Looking Glass or our licensors and are protected by copyright, patent, trademark, and other laws of the United States and foreign countries. You will not remove, alter, or obscure any copyright, patent, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Offerings.
11.2. Looking Glass Marks. “Looking Glass,” “HoloPlayer One,” the Looking Glass logo, and other names, logos, and taglines appearing on or in the descriptions of the Products and Services (collectively, “Looking Glass Marks”) are trademarks, service marks, or registered marks of Looking Glass Factory Inc. The Looking Glass Marks may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, service marks, logos, trade names, and any other proprietary designations are the trademarks, service marks, or registered marks of their respective owners and may not be used without permission of the applicable trademark holder.
Separate and apart from User Content, you may submit questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials, or other information about Looking Glass and our Offerings (collectively, “Feedback”). You agree that Looking Glass and its affiliates may use the Feedback in any way we choose, without any obligation to you, and you hereby assign to Looking Glass all right, title, and interest in and to any Feedback you provide.
The Offerings, including all related software, technical data, and documentation, are “Commercial Items” as that term is defined in 48 C.F.R. § 2.101. We provide the Offerings for U.S. Government end use solely in accordance with the following: (a) the Offerings are licensed only as Commercial Items, and (b) the U.S. Government will have the same rights as all other end users pursuant to these Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for U.S. Department of Defense transactions, DFARS 252.227-7015 (Technical Data – Commercial Items) and DFARS 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a U.S. Government agency needs any additional rights, it must negotiate directly with Looking Glass to determine if the parties can agree to an acceptable license amendment, which must be included in any applicable contract or agreement.
14.1. Limited Hardware Warranty. Looking Glass provides a one (1) year limited warranty (the “Limited Warranty”) on each Looking Glass-branded hardware Product. The warranty period begins on the date such Product is shipped and a shipping confirmation email has been sent to you. During the warranty period, if a covered hardware Product is defective in materials or workmanship under normal use, Looking Glass will, at its option, repair or replace the Product at no charge to you (excluding shipping costs to return the Product to Looking Glass). To make a warranty claim, please contact us at support@lookingglassfactory.com with your proof of purchase and a description of the defect. This Limited Warranty does not cover damage resulting from accident, misuse, unauthorized modification, or external causes. For consumers in the European Union, the following additional provisions apply: (a) You are entitled to a minimum two (2) year legal guarantee for goods under EU law, calculated from the date of delivery of the Product to you; (b) During the first two (2) years following delivery, any lack of conformity that becomes apparent is presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity; (c) Where goods are found to lack conformity, you are entitled to have the goods brought into conformity free of charge, initially through repair or replacement at your choice (unless your chosen remedy is impossible or would impose disproportionate costs on us compared to the alternative remedy), and if repair or replacement cannot be completed within a reasonable time or without significant inconvenience to you, you may request a proportionate price reduction or termination of the contract and a full refund; (d) All remedies shall be provided free of charge, including shipping, postage, labor, and materials; and (e) Nothing in these Terms limits any statutory legal guarantee, conformity right, repair right, update right, withdrawal right, or other mandatory consumer protection right under applicable national law.
14.1.1 EU Consumer Remedies Timeline. For consumers in the European Union, Looking Glass will complete any repair or provide any replacement within thirty (30) days of receiving the defective Product, or such other reasonable period as may be agreed with you, unless a shorter period is required by applicable national law. If we cannot repair or replace the Product within this timeframe, you may request a price reduction or full refund as provided under applicable law.
14.1.2 Digital Elements. For goods with digital elements sold to consumers in the European Union, Looking Glass will provide updates, including security updates, necessary to keep such goods in conformity for a period of at least two (2) years from delivery, or such longer period as may be reasonably expected given the nature and purpose of the goods and the circumstances and nature of the contract, in accordance with EU Directive 2019/771.
14.2. Warranty Disclaimer. OTHER THAN THE LIMITED WARRANTY SET FORTH IN SECTION 14.1, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. LOOKING GLASS HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, LOOKING GLASS DOES NOT WARRANT THAT THE PRODUCTS OR SERVICES WILL BE ACCURATE, SECURE, UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LOOKING GLASS WILL CREATE A WARRANTY. ANY WARRANTY FOR A PRODUCT NOT MANUFACTURED BY LOOKING GLASS IS PROVIDED SOLELY BY THE ORIGINAL MANUFACTURER.
15.1. Linking to Us. You are granted a limited, non-exclusive right to create text hyperlinks to our websites for noncommercial purposes; however, you may not use our logos or other proprietary graphics to link to our sites without our express written permission.
15.2. Third-Party Links. The Offerings may contain links to third-party websites, applications, or other third-party services, and you understand that by accessing such links, you may be exposed to content that is offensive, harmful, inaccurate, or otherwise inappropriate. We do not endorse or control such third-party properties and are not responsible for their availability, accuracy, or content. If you access or use any third-party properties, their own terms and policies will govern.
You agree to defend, indemnify, and hold harmless Looking Glass and our affiliates, independent contractors, and service providers, and each of our respective directors, officers, employees, and agents (collectively, “Looking Glass Parties”) from and against all third-party claims, damages, costs, liabilities, and expenses (including but not limited to reasonable attorneys’ fees) caused by, arising out of, or related to (a) your purchase or use of, or inability to use, the Offerings; (b) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by Looking Glass or a third party in relation to the Offerings; (c) your violation of any applicable law or any rights of any third party; or (d) any User Content or Feedback you provide.
17.1. Exclusion of Damages. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT WILL LOOKING GLASS BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, ARISING OUT OF OR RELATED TO THE ORDERS, THE OFFERINGS, OR THESE TERMS, OR YOUR USE OF OR INABILITY TO USE ANY PRODUCT OR SERVICE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LOOKING GLASS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
17.2. Liability Cap. NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN NO EVENT SHALL LOOKING GLASS’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW) EXCEED THE HIGHER OF (A) ONE HUNDRED U.S. DOLLARS ($100.00 USD) OR (B) THE AGGREGATE PURCHASE PRICE FOR PRODUCTS OR SERVICES YOU PURCHASED FROM LOOKING GLASS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE-STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
17.3. Claims Period. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING UNDER OR RELATED TO THESE TERMS MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CLAIM IS PERMANENTLY BARRED.
17.4. Waiver of Unknown Claims. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY WAIVE THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE, TERRITORY, OR JURISDICTION, WHICH PROVIDES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
Please read the following arbitration agreement in this Section 18 (the “Arbitration Agreement”) carefully. It requires you to arbitrate disputes with Looking Glass and limits the manner in which you can seek relief from us.
18.1. Applicability. You agree that any dispute or claim relating in any way to your Order, the Offerings, or these Terms will be resolved by binding arbitration, rather than in court, except that (a) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis, and (b) you or Looking Glass may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).
18.2. Class Action and Consolidated-Action Waiver. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING. ONLY INDIVIDUAL RELIEF IS AVAILABLE; CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING WHETHER TO ACCEPT THIS AGREEMENT, INCLUDING THIS ARBITRATION AGREEMENT.
18.3. Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
18.4. Arbitration Format. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the country where you live or at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
18.5. Authority of Arbitrator. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute related to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and Looking Glass. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim, to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and these Terms (including this Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award of the arbitrator is final and binding upon you and us.
18.6. Waiver of Jury Trial. YOU AND LOOKING GLASS HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Looking Glass are instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified herein. An arbitrator can award on an individual basis the same damages and relief as a court and must follow these Terms as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
18.7. Severability of Class Action Waiver. In the event that Section 18.2 is deemed invalid or unenforceable, neither you nor we are entitled to arbitration and instead claims and disputes shall be resolved in a court as set forth in Section 19.
18.8. 30-Day Opt-Out Right. You have the right to opt out of this Arbitration Agreement by sending written notice of your decision to opt out to Looking Glass Factory Inc., 190 West St. #18, Brooklyn, NY 11222, USA, or info@lookingglassfactory.com, with a copy to Fridman Law Group PLLC, 169 Bowery, New York, NY 10002, USA or info@fridmanlawgroup.com, within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your email address, and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
18.9. Severability of Arbitration Agreement. If any part of this Arbitration Agreement is found under the law to be invalid or unenforceable, then such specific part shall be of no force and effect and shall be severed, and the remainder of this Arbitration Agreement shall continue in full force and effect.
18.10. Survival. This Arbitration Agreement will survive the termination of your relationship with Looking Glass.
18.11. Future Changes. Notwithstanding any provision in these Terms to the contrary, we agree that if Looking Glass makes any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) that you had already provided notice of to Looking Glass.
19.1. Governing Law. These Terms and any dispute arising out of or relating to these Terms, the Orders, or the Offerings are governed by the laws of the State of New York, excluding its conflict-of-laws rules, except to the extent that applicable law in your jurisdiction of residence requires the application of another law or preserves mandatory consumer protection rights that cannot be waived by contract.
19.2. Exclusive Venue. To the extent that any dispute is not subject to arbitration under Section 18, you and Looking Glass agree that any judicial proceeding will be brought exclusively in the state or federal courts located in New York County, New York, except where applicable law gives you the nonwaivable right to bring a claim in another forum. Each party consents to personal jurisdiction and venue in those courts to the extent permitted by applicable law.
Looking Glass reserves the right to change, suspend, remove, discontinue, or disable access to the Offerings or particular portions thereof at any time. Where reasonably practicable, we will use reasonable efforts to provide advance notice of material adverse changes through our website, in-product notifications, email, or other reasonable means. Nothing in this Section limits any obligation we may have under applicable law or under express written commitments to continue providing access, functionality, updates, support, repairability, or conformity-related remedies for any period required by law or expressly promised by us.
We reserve the right to terminate your right to access and use the Offerings if you violate these Terms or any other terms or policies referenced herein, or if you otherwise create risk or possible legal exposure for us. Sections 7.2 (License Grant), 11 (Ownership and Intellectual Property), 12 (Feedback), 14.2 (Warranty Disclaimer), 16 (Indemnification), 17 (Limitation of Liability), 18 (Dispute Resolution), 19 (Governing Law; Venue), and this Section 21 will survive any termination or expiration of these Terms.
Looking Glass shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, labor disputes, supply-chain disruptions, or interruptions in telecommunications or Internet services.
If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
You may not assign these Terms or any of the rights granted hereunder without the prior written consent of Looking Glass, and any attempted assignment without such consent shall be void. Looking Glass may assign these Terms, in whole or in part, without restriction. Subject to the foregoing, these Terms will be fully binding upon, inure to the benefit of, and be enforceable by the parties and their respective successors and assigns.
Any failure by Looking Glass to insist upon or enforce performance by you of any of the provisions of these Terms or to exercise any rights or remedies under these Terms or otherwise by law will not be construed as a waiver or relinquishment of any right to assert or rely upon the provision, right, or remedy in that or any other instance; rather, the provision, right, or remedy will be and remain in full force and effect.
These Terms, together with the Privacy Policy, Code of Conduct, any applicable Supplemental Terms, and any other terms expressly incorporated by reference, constitute the entire agreement between you and Looking Glass with respect to your use of the Offerings and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Looking Glass with respect to such subject matter.
Looking Glass Factory Inc. is located at 190 West St. #18, Brooklyn, NY 11222, USA. You may contact us by sending correspondence to that address or by emailing us at info@lookingglassfactory.com.
Copyright © 2026 Looking Glass Factory Inc. All rights reserved. The technology behind the Looking Glass hardware and software is protected by patents granted and pending around the world.
