Looking Glass Factory offers a full 30-day “no questions asked” refund for any product that you’re not happy with - providing that the product is in its original, sellable condition.
Looking Glass Factory reserves the right to deny a refund, or review these terms on a case by case basis, if the product does not meet our return policy requirements.
Looking Glass Factory warranty is active for 12 months from the date in which your order was dispatched.
This does warrant against:
This does not warrant against:
All customers who purchase a new Looking Glass product and then complete device registration will receive a 1-month warranty extension added on to their standard Warranty as stated above in the policy.
If you have any questions about the warranty extension on offer, please write to firstname.lastname@example.org.
If you are having any trouble or are experiencing problems with your Looking Glass, please first contact email@example.com. We may refer you to our engineering teams for troubleshooting (either software or hardware depending on your problem) and issue a replacement if required.
If Looking Glass Factory determines that a replacement is needed—provided your warranty is active—these are the steps our team will go through:
If your Looking Glass is a) out of its warranty period or b) is within the warranty period but is something we do not warrant against, please write to firstname.lastname@example.org and we will review all requests on a case-by-case basis.
Additional shipping costs, costs associated with customs and imports, and VAT are at the expense of the customer.
Last Updated: Nov 8, 2021
The information collected by Looking Glass Factory is generally used to help us respond to your requests and serve you better. This may include:
In addition to the targeted use of your information as described above, we may also anonymize your data by removing your personally identifying information. We then use that anonymized data for the purposes of improving our Site and Products, tracking users as they use our Site and Products, gathering information about the demographic groups that use our Site and Products, and in general improving our Site and Products. Looking Glass Factory also reserves the right to use your anonymized information for any other purposes.
We do not rent or sell your personally identifiable information to third parties. You can write us at email@example.com if you do not want us to share your information with any third parties. Otherwise, subject to any exceptions contained herein, we may share your information with reputable third parties with complementary products or services or who are vendors providing services to us. Other situations in which we may share your information include:
We reserve the right to use and to disclose any information that is anonymized for any purpose. We may share our mailing list with reputable third parties who sell products or services complementary to our own. To opt out, please send an email firstname.lastname@example.org. We do share information with our vendors, as described in this policy, for the purposes described in this policy. These vendors are not authorized to use or disclose the information, other than to perform their services for us. For example, as we described above, we share information with ActiveCampaign so that they can operate our mailing list, but they are not authorized to email you directly or share your information with others. The same applies to vendors who operate services for us such as: our forums, our referral programs, our job application page, shipping, market research, and payment processing.
We share the information we collect with vendors, service providers, researchers and other partners, who work at our direction to support the Site and Products (such as hosting our Site, fulfilling orders, facilitating payments, analyzing the way people use our Site and Products, processing credit card payments, providing customer service, or sending electronic communications for us).
In the event that the ownership of Looking Glass Factory (or any portion of our assets) changes as a result of a merger, acquisition, or in the event of a bankruptcy, information from or about you or your Product may be transferred to another company.
While no system for protecting information is perfectly secure, Looking Glass Factory has adopted commercially reasonable technical, physical and administrative procedures to protect the confidentiality of the information that we collect on our Site and Products. In the event we become aware of a data breach where users’ personally identifiable information has been disclosed to unrelated third parties, we will notify any affected individuals within 72 hours of becoming aware of a breach if we think there is a reasonable risk of harm to those users or if otherwise required to do so by law. If you have any questions about our policy or security, you can write us at email@example.com.
Looking Glass Factory has implemented technical and organizational measures with respect to processing personal information from European Union individuals for purposes of the EU General Data Protection Regulation (“GDPR”). Upon request, we will provide you with information as to what personal data we store in relation to you. Should your personal data be incorrect, you may request to have it rectified. We may collect and use your information on the basis of your consent. You may also revoke your consent to use your personal data in the future, in whole or in part, or request deletion of your personal data. Please feel free to direct such requests, or other questions and comments regarding our GDPR compliance to firstname.lastname@example.org.
Our Site is not intended for minors under the age of 16. While we hope that all kids will get a chance to create with the Looking Glass, it is not something they should do without adult supervision, and our website is not directed at persons under 16. Looking Glass Factory will not intentionally collect any information about minors and will endeavor to delete information that is unintentionally collected. If you believe that a minor has provided us with information, you may contact us at email@example.com and we will remove it.
What’s a pixel tag? Pixel tags are small blocks of code on a webpage or application that allow them to do things like read and place cookies and transmit information to us or our partners. The resulting connection can include information such as a device’s IP address, the time a person viewed the pixel, whether a viewer did a particular activity, an identifier associated with the browser or device and the type of browser being used. We use pixel tags from Facebook, and the information collected is to help us target our ads more effectively. The Facebook Cookie and Pixel Policy is here.
If you are a California resident, California Civil Code Section 1798.83 permits you to request certain information regarding our disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please contact us at firstname.lastname@example.org
The package is available for Looking Glass 4K Gen2 and Looking Glass 8K Gen2.
Summary of What's Included
When we say we’re taking you into the future, we really mean it. We’ve expanded our comprehensive warranty and support policy to give you more peace of mind every step of the way. Enjoy hassle-free repairs, replacements, and support for an additional 2 years as an add-on.
Enhanced Warranty and Support
Service and Support